Shipping policy

All exclusive, handmade orders will take a maximum of 10-14 working days to be processed, made and shipped with our nominated courier. All other orders will be processed and shipped within 2 working days. 

Any urgent orders that require to be rushed or sent as Next Day Delivery, please add this to the ‘delivery notes’ section and we will try our best to accommodate this for you. 

We are not responsible for any parcels once they have been sent. Any issues with parcels or missing parcels must be directed to our nominated courier. Of course we are happy to help where possible. 

Tax and Duties
Non-EU deliveries - Depending on the value of your order, your House Of Jardine order may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of House of Jardine’s hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.